Question 1

Who will be aware of and have access to my venue?

Accepted Answer

ANI is an exclusive corporate benefit that allows employees from our corporate customers to access our experiential discovery and access platform. After signing up, members can visit your venue. Work with us today

Question 2

How do I validate an ANI member's check-in (for paid-entry institutions only)?

Accepted Answer

ANI members will scan the ANI branded QR code at the front desk or entrance and show the confirmation message to the visitor services attendant. The confirmation message will have your institution's logo and an active countdown to ensure it isn’t a screenshot and the number of guests. Once verified, the attendant should admit the ANI member.

Question 3

Do I need to integrate my point-of-sale or management systems with ANI?

Accepted Answer

No, systems integrations are not needed to work with ANI.

Question 4

How can I get in contact with the ANI support team?

Accepted Answer

You can reach the ANI support team by either emailing contact@alwaysani.com

Question 5

There was an issue checking in a member, what should I do?

Accepted Answer

If the check-in validation doesn't work, double-check the following:
The member has an active ANI app account
The member is using the camera within the ANI app to scan the QR code and not the phone’s camera app

If you're still experiencing issues validating the check-in, please follow the instruction below:
Collect the member's corporate email. The user can locate this email at the top of the profile page when logged in.
Click on the link below and provide the member's email, date and time, and number of guests and ANI will manually validate the failed check-in.

Visits from past months will not be accepted. However, you will have until the 2nd of the following month to submit for missing visits from the month before.

Request a retroactive check-in

Question 6

How is my organization paid for admitting ANI members (for paid-entry experiences only)?

Accepted Answer

Payments can either be recognized immediately by charging the on-file virtual ANI card following a successful member check-in/sale, or payment can be delivered via bank transfer on a monthly or quarterly basis. The payment amount per member admission is based on the agreement between your organization and ANI.

How can we help you?

Frequently Asked Questions

How does ANI work for Employers?

How much do I need to invest?

How does payment work?

What’s included in enrollment?

Can I purchase additional visits throughout the year?

Can I pay only for my employees that sign up for ANI?

Does the employee have to pay anything to ANI?

Can we pay more than the standard fee, so our employees won’t have to pay anything?

What are the payment methods available to my employees?

Can ANI be extended to my employees’ spouses or dependents?

How do I manage ANI?

How will ANI be launched after signing the contract?

Can I visit multiple institutions in one day?

Does it cost visits/credits if I scan/check in at a free museum, gallery, or venue?

If ANI is part of my employer benefits program, why are there additional costs to accessing ANI institutions?

How do ANI points work?

How can I find cultural institutions specific to my location?

What if my company isn’t partnered with ANI?

Who will be aware of and have access to my venue?

How do I validate an ANI member's check-in (for paid-entry institutions only)?

Do I need to integrate my point-of-sale or management systems with ANI?

How can I get in contact with the ANI support team?

There was an issue checking in a member, what should I do?

How is my organization paid for admitting ANI members (for paid-entry experiences only)?

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