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Frequently Asked Questions
Employers enroll in ANI by either purchasing annual employee licenses or by purchasing company-wide visits, which any employee can access through the app.
Investment varies according to your employee base, your selected license tier, and/or the number of company-wide visits purchased.
We issue an invoice with all the payment details once the enrollment method and scale have been finalized. The invoice is made available via email, and you can pay through a bank transfer or credit card (additional fees applied). Payment must be made before your employees signup for the app. We’ll send you a recap of all this information by email as part of your onboarding process.
Your enrollment includes employee app access, all pre-purchased visits, the ability for employees to purchase discount tickets independently, and access to usage and enrollment data sent by the ANI team.
Yes, you can add more company-wide visits throughout the year, but you can not add additional visits to individual employee accounts once they’ve already signed up. Employers can only add visits to individual employee accounts once a license has been renewed.
Both license and company-wide enrollment methods have minimums based on your employee base.
The employee only pays if they choose to use more visits than your enrollment plan initially allocates them
You can purchase higher-level license tiers, which come with more preallocated visits. Additionally, you can add more visits to your company-wide plan throughout the year. Our team will inform you when company-wide visits begin to run low.
The payment method available will be credit or debit card
No, not currently. For now, Employees can use more than one ticket when visiting partner institutions. We aim to include the option to add spouses and dependents in the future.
Email our team at contact@alwaysani.comif you’d like to make changes to your plan. Enrollment and anonymized usage data will be sent to your team on a monthly basis.
Right after signing the contract, we’ll provide your team with communication and socialization materials, as discussed during enrollment discussions, and enable your employees to signup for the app.
ANI is a corporate benefit that allows you access to multiple arts and culture institutions. You can visit as many institutional partners as you want as long as you have available visits or credits.
No, scanning into a free institution or during free hours will not cost visits or credit. Although scanning in isn’t required, we recommend you do so you gain ANI points.
Your employer’s enrollment covers your app access and a predetermined number of visits or credits. You only pay if you want to use more than the pre allocated amounts.
ANI points are accumulated when you check in to institutions or take other in-app actions. ANI points can be redeemed for credits or used to access other member perks.
To view our list of partner institutions, download our app and create a free account.
Your company must be enrolled in ANI to access our benefits and cultural institution network. To recommend us to your company, simply let us know where you work by clicking here. We’ll contact your company’s HR department as soon as possible to explore the possibility of bringing ANI to you and your colleagues!
ANI is an exclusive corporate benefit that allows employees from our corporate customers to access our experiential discovery and access platform. After signing up, members can visit your venue. Work with us today
ANI members will scan the ANI branded QR code at the front desk or entrance and show the confirmation message to the visitor services attendant. The confirmation message will have your institution's logo and an active countdown to ensure it isn’t a screenshot and the number of guests. Once verified, the attendant should admit the ANI member.
No, systems integrations are not needed to work with ANI.
You can reach the ANI support team by either emailing contact@alwaysani.com
If the check-in validation doesn't work, double-check the following:
The member has an active ANI app account
The member is using the camera within the ANI app to scan the QR code and not the phone’s camera app
If you're still experiencing issues validating the check-in, please follow the instruction below:
Collect the member's corporate email. The user can locate this email at the top of the profile page when logged in.
Click on the link below and provide the member's email, date and time, and number of guests and ANI will manually validate the failed check-in.
Visits from past months will not be accepted. However, you will have until the 2nd of the following month to submit for missing visits from the month before.
Payments can either be recognized immediately by charging the on-file virtual ANI card following a successful member check-in/sale, or payment can be delivered via bank transfer on a monthly or quarterly basis. The payment amount per member admission is based on the agreement between your organization and ANI.